Register your customer number for electronic commerce
All our complaints is currently handled by our sales and delivery conditions. All claims must be notified in writing to the account manager / claims administrator.
The complaint is registered with us and marked with a complaint number which becomes the reference in all correspondence. You will also receive an email confirming that the complaint has been registered. Necessary investigations are undertaken and notified back as soon as results are available.
Billing will not occur. Any replacement costs will be credited simultaneously with the product. All invoices that there is no agreement or that are contrary to our sales and delivery conditions will be returned sender.
It should be noted that there may be billed for costs in connection with the process of reason, where reason is not due to product failure.
In some cases it may be offered a simplified claim where the product is exchanged for a new one. There will be given information about this where applicable. That means product against product changed without further charges.
In claims cases where there are consequential damages, end user's insurance company must be notified. Your company should notify insurance where liability is covered.
You can find people to help you with the claim by going to Find expertise, and selecting Complaint.
Headoffice:Postbox 6146 Etterstad, N-0602 OsloOffice address:Brynsengveien 5, 0667 Oslo | Show on map ›Switchboard: 22 72 55 00 |Mail: firstname.lastname@example.org
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